Rehearse the hard customer conversations before they’re real.
Situvera builds a training environment around your business, then lets your customer-facing team practise realistic situations and get graded feedback against your own standards.
“A cook just called in sick and brunch starts in five minutes. I can’t tell who’s free from the app. Can I send something to everyone who isn’t rostered today, or do I have to ring around?”
- Gave mobile-first steps she could follow from her phone, in order.
- Answered her yes-or-no question before explaining how.
- No follow-up offered on why her new starter couldn’t be reached.
From your business to realistic practice
There’s no scenario library to configure. Situvera learns how your company works and writes the practice for you.
-
Tell us about your business
What you sell, who your customers are, and the roles on your team. If you have a website, we read it too.
-
We build your training environment
Customer profiles, the situations each role really faces, and the standards a good response has to meet.
-
Practise, get graded, improve
Answer a situation in writing or work through a live conversation, then see exactly what landed and what didn’t.
Feedback that knows your business
Generic roleplay teaches generic answers. Every part of Situvera is shaped by your company, your customers and your standards.
Customers who behave like yours
Choose who they are, how they’re feeling and how complex the problem is. An anxious owner on a deadline reads differently from a sceptical IT lead.
Graded against your standards
Each response is scored on the things that matter for that role and situation, with the lines your team must never cross flagged clearly.
Writing and live conversation
Practise the considered email reply, or the back-and-forth where a customer pushes back and you have to recover.
Patterns, not just scores
Over time Situvera shows where someone is consistently weaker, so practice goes where it helps most.
Made for people who talk to customers
For teams at software companies, or for individuals sharpening their own skills. Bring the whole team, or practise on your own.
- Customer support
- Customer success
- Technical account management
- Solutions and pre-sales
- Account management
- Implementation and onboarding
Be among the first teams to use it
Situvera is opening to early teams now. Tell us a little about your team and we’ll be in touch.
Request early access